Refund & Return Policy

Thank you for shopping with us. We aim to provide excellent service and want you to be completely satisfied with your purchase.

Cancellation Policy

If you need to cancel your order, please reach out to us as soon as possible. We’ll process the cancellation on the same day we receive your request. Refunds will be issued to the account used for the original purchase. Please allow up to 7 business days for your refund to be processed after approval.

Returns

If you wish to return an item, please contact our customer service team within 30 days from the delivery date. We are unable to accept returns for any items that are requested for return after this period.

Before sending any items back, you must get in touch with our customer service team to confirm the return details. Do not send items back without prior communication, as this will prevent us from processing your refund.

Important Notes

• Non-refundable items: Orders outside the 30-day return window.
• Policy Changes: Kaayee reserves the right to update this policy at any time. We will notify you of any changes by updating this page.

If you have any questions or need assistance with returns or cancellations, our customer care team is always ready to help. Don’t hesitate to reach out.