faq
Find Your Answers & Explore our Collection – Welcome to Artisan Curtain
Welcome! At Artisan Curtain, we help you transform your home (or style!) with carefully chosen curtains, beautiful pillows, and special accessories. We steer clear of the ordinary to bring you pieces with personality and charm—things that feel handmade and genuinely beautiful.
Here are answers to some common questions. Of course, if there’s anything else you need help with, please don’t hesitate to reach out — we’re happy to advise!
support@artisancurtain.com
Will my order ship internationally?
Yes! We’re happy to ship worldwide—from North America to Europe and Asia. Estimated shipping times and costs will show at checkout based on your location.
How long will it all take?
Express International: Delivery in 5 to 10 days.
Standard International: Typically arrives in 10 to 20 days.
Customs or postal delays may happen, but we’ll keep you updated with tracking!
Is everything really handmade?
That’s at the heart of what we do! Many of our curtains and pillows are made by skilled craftspeople. Our accessories are often produced in small batches—so each piece feels unique and special.
What if it’s not quite right, can it be returned?
Yes. Most items can be returned within 7 days of delivery. Please check our Returns & Policies. Custom orders are non-refundable.
Searching for something specific? A different size?
We love custom requests! Just reach out with your vision or needed size, and we’ll explore possibilities and pricing with you.
General Curtain Questions
What curtain styles do you offer?
Boho Curtains: Flowy, artistic, with tassels and textures—great for studios or reading nooks.
Farmhouse Curtains: Cozy, rustic charm—perfect for kitchens and living spaces.
French Country Curtains: Romantic and vintage—ideal for bedrooms.
Shabby Chic Curtains: Soft, feminine styles with lace and ruffles for a vintage touch.
Are your curtains ready-made or custom?
We actually offer a mix of both. You will find a lot of lovely curtains ready-to-ship, created a commonly sized. And because one rooms never exactly another’s— we’re specialists at flexibility. We’re more than welcome offer made-to-order sizes on many products. Simply tell dimensions.
How do I care for the curtains?
We recommend gentle hand-washing or dry cleaning. Avoid machine washing delicate materials unless stated. Always follow the care instructions on the product page.
General Pillow Questions
What kinds of pillows do you offer?
Boho Pillows: Add effortless and relaxed vibe to your rooms with collection of our throw. Filled with vibrant energy and personality– each piece is created with wonderful texture, like luscious tassels, detailed weaves, super soft corduroy , and delicate knitting. The result? Instantly comfortable setting –whether living amongst streamlined design minimalist feel or nestled cozy reading areas.
Embroidery Pillows: Elevate space refined, artistic touch crafted artistry embroidered design. Expect beautiful detailing stitched designs – with swirls of flower shapes beautiful bird images playful geometries, or iconic timeless patterns. It can instantly bring light color tones in your rooms, while emphasizing beauty around you! It can easily turn average into luxurious touch around your space!
Needlepoint Pillows: Step back the timeless quality of handmade work with collection unique needlepoint pieces! Filled with old style artwork—from captivating vintage images to romantic country-esque details— each meticulously handcrafted bring sense comfort and nostalgic beauty space. Those aren’t throw just pillows they serve like beautiful lasting pieces in décor for embracing that beauty!
Do your pillows come with inserts?
Good questions! Our pillows often ship without inserts – so just the comfy fabric cover only!. We’ve find customers are already use pillow for their homes / wardrobes or prefer select fill preference !
That saves on shipping! While a pillow fill is inexpensive, insert add bulk , making shipping charges substantially add up – especially for international buyers so our goal – keep your costs lower
If you don’t have an insert on hand, we wholeheartedly recommend a plump feather or—for those preferring an easy-care—a down-alternative form—which both creates extra shape!
Are the embroidery and needlepoint pillows handmade?
Yes! Many are handmade or hand-finished, reflecting traditional craftsmanship in every piece.
How should I care for these pillows?
Spot clean with mild soap. For delicate styles, dry cleaning is best. Always check the product’s care guide.
General Accessory Questions
What types of accessories do you offer?
Brooches, Hair Accessories, Clips & Hats, Handbags, Lolita Accessories, and Necklaces—each with its own special charm, perfect for gifts or personal touches.
Are the accessories gift-ready?
Absolutely! Most are beautifully packaged and perfect for gifting—whether it’s a birthday or just because.
Are your accessories handmade or limited edition?
Many are handcrafted or made in small batches—so they feel truly unique. If you fall in love with one, grab it before it’s gone!
Still need help? Email us at support@artisancurtain.com — we’d love to assist!